Remote and Hybrid Management

Give managers the tools they need to manage effectively in a remote or hybrid environment.

Even the most experienced managers find it a challenge to manage people in a remote or hybrid environment. That challenge can negatively affect overall team performance.

This program helps managers develop skills to meet these challenges effectively so that valuable employees are retained and remain productive, engaged in their work, and committed to the mission of the organization.

Improve Team Performance While Managing Remotely

After going through this training, participants are equipped with the skills and tools necessary to manage effectively in a remote or hybrid environment.

The tools have a tangible impact on key metrics:

  • Better retention of valued knowledge workers in a competitive market who might otherwise lose motivation because they fear they are receiving unequal attention.

  • Improved performance as a result of clearer and more consistent communication, better follow-up, and more skillful handling of critical conversations.

  • Less time spent addressing conflict and problems created by poor communication

  • More effective use of each team member’s talents as a result of improving the manager’s coaching skills.

  • Greater team spirit and commitment to the common goals of the team and the mission of the organization.

What Participants Learn

Throughout the training, participants learn:

  • The Challenges: What makes remote and hybrid management difficult.

  • The Practice: How to be intentional about communication when they don’t see their employees every day; how to create informal, ad hoc conversations.

  • The Skills: How to conduct effective conversations (especially virtually, but also in person).

  • Best Practices: How to use communication technology effectively to avoid misunderstanding or miscommunication.

  • In-Person Meetings: How to make the best use of in-person face time.

  • Virtual Performance Management: How to handle performance issues when you’re not there to see the performance; getting commitment to improve performance.

  • Virtual Coaching: How to coach and develop skills and capabilities, both in the office and virtually; taking advantage of everyday moments to coach employees to be more successful.

  • Virtual Engagement: How to keep remote and hybrid employees engaged—all the time.

“A key factor in AlexanderHancock’s effectiveness is their ability to work well with people of very different backgrounds, viewpoints, perspectives, and talents. It’s uncanny how well they connect with a tremendously diverse workforce like the one we have at Fidelity Investments.”

STEVE LEICHTMAN
Former Vice President of Human Resources, Fidelity Investments

  • Targeted Customization

    We tailor the program for your specific situations, needs, and organizational culture.

  • Focused Skill-Building

    Participants experience intensive practice and skill-building rather than only learning concepts and theory.

  • Eye-Opening Video Labs

    Our proprietary Video Lab process helps participants see themselves as others see them, producing the aha! moment necessary for sustained behavioral change.

Learn More About How Our Programs Work

Program Details

  • Real-Life Practice: Participants practice using the skills they learn in three real-life coaching scenarios that they are currently facing (not case studies or hypotheticals), allowing them to apply their new skills immediately following the program.

  • 16 Hours: Typically, Managing Remotely is 16 hours, including three video labs.

  • 12-20 Participants in Groups of 4: This program works best for 12-20 participants, and we’ve found that 16 participants is the sweet spot.

  • Video Labs, Coaching, and Feedback: More than 2/3 of program time is spent in small groups in video labs, which include intensive practice, skilled coaching, and focused feedback.

  • 4:1 Facilitator Ratio: Each lab group has four participants and one coach/facilitator, ensuring that each participant gets targeted, personalized feedback.

  • Offered In-Person and Virtually: We offer Managing Remotely both in-person at the client’s location of choice and virtually via Zoom. We’ll work with you to weigh the advantages of each and help determine which makes most sense for your organization.

What’s Included

In addition to the 16 hours of training, participants receive all necessary training materials, including a training manual that will serve as a reference when they return to their jobs.

Participants also receive at least 6-month access to our proprietary, app-based follow-up system to help them sustain and further develop skills learned in the training. Pre- and post-program surveys are also included (more details below).

Sustainable Results for a Constantly Evolving Workplace

One of the reasons we know our programs are so effective is that we prioritize creating sustained behavioral change and tracking key metrics to ensure we’ve met our objectives.

We measure long-term results in several ways:

  • Pre-Program Survey: Participants’ direct reports take pre-program surveys in which they offer valuable insight about their managers’ remote management skills. This online survey provides baseline data regarding how their direct reports perceive their behaviors, and helps us identify high-priority concepts and skills to focus on in the program.

  • Post-Program Survey: Participants’ direct reports are surveyed on their managers’ communications behaviors again 9-12 months after the training. Comparing the two surveys shows evidence of progress and sustainability of skills over time.

  • Reporting & Analysis: Each participant receives their individual results of both surveys, and senior management and HR business partners receive group summaries of results, along with our analysis.

  • Follow-Up: We follow up with participants periodically for 6 to 12 months after the program to refresh them on key concepts, help them identify opportunities to use those skills, and prompt them to reflect on their progress.

FAQs

What is Remote and Hybrid Management?

This program equips managers with the skills and strategies needed to lead effectively in a remote or hybrid work environment. It focuses on improving communication, coaching, performance management, and team engagement when teams are not co-located.

Who should attend this program?

This program is ideal for managers and leaders who oversee remote or hybrid teams and want to strengthen their ability to lead, coach, and communicate in a distributed environment.

What skills will participants develop?

Participants will learn how to:

  • Communicate intentionally and clearly with remote team members

  • Handle performance issues virtually

  • Conduct effective virtual coaching conversations

  • Use communication tools to reduce misunderstanding

  • Foster engagement and trust with hybrid and remote employees

  • Make the most of in-person time with their teams

What challenges does the program help managers overcome?

It helps managers address the unique difficulties of leading people they don’t see every day—such as lack of visibility, decreased informal communication, and difficulty resolving performance or engagement issues remotely.

How does the program ensure real-world application?

Participants bring their own remote management challenges to the training and practice them in video labs. This real-life focus ensures they leave with the tools and confidence to apply what they’ve learned immediately.

What are the outcomes of this program?

Clients report improvements in:

  • Retention of remote knowledge workers

  • Clarity and consistency of communication

  • Team performance and productivity

  • Time spent resolving misunderstandings or conflicts

  • Engagement and motivation of hybrid teams

How long is the training?

The program is 16 hours long and includes three video labs. It is typically delivered in cohorts of 12–20 participants in small groups, with a 4:1 participant-to-facilitator ratio for personalized coaching and feedback.

Is the program offered virtually?

Yes. The program is available both virtually and in-person. We work with you to choose the delivery format that best suits your organization’s needs.

How do you measure success after the training?

We use pre- and post-program surveys with participants’ direct reports to evaluate changes in communication and remote management behaviors. We also provide detailed reports and follow-up support to reinforce long-term behavior change.

Get Started

Want to learn more about how Managing Remotely can help your leaders and managers lead people more effectively in a remote or hybrid work environment?

Just fill out the form below to let us know, and we’ll get back to you as soon as possible!